Return & Refund Policy

Last Updated: July 23, 2026

At NovixBD, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to hygiene and safety reasons, skincare and cosmetic products cannot be returned or exchanged once they have been opened or used.

2. Eligible Returns

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.

To be eligible, you must contact us within 48 hours of receiving your order and provide clear photos or videos of the product and its original packaging.

3. Non-Returnable Items

We do not accept returns or exchanges for:

• Opened or used products.
• Products damaged due to misuse or improper handling.
• Change of mind after purchase.
• Products returned without their original packaging.

4. Refunds

Once your return request has been approved and the returned product has been inspected, we will either issue a refund or send a replacement product, depending on the situation.

Refunds, where applicable, will be issued through the original payment method.

5. Return Shipping

If the return is due to our mistake (such as an incorrect, damaged, or defective product), NovixBD will cover the return shipping cost.

In all other cases, the customer is responsible for the return shipping cost.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: [email protected]

Phone/WhatsApp: +880 1781-305714

Support Hours:
24 Hours a Day, 7 Days a Week (24/7)

Thank you for shopping with NovixBD.